Castille Stratos Grey - 900 x 600mm

Delivery

We deliver locally and throughout the North West including Widnes, Liverpool, Runcorn, St Helens, Warrington, Manchester, Wigan, Northwich, Chester, North Wales and Wirral, where possible, using our own trucks with crane offload facilities.

We will normally send your order to you within 7 working days, which exclude bank holidays. 

We do not lift over walls/fences. Our drivers/hauliers are not responsible for any additional lifting or carrying of your goods.

Deliveries outside of the North West:

Delivery costs for products will be calculated at checkout for deliveries to most UK postal areas with the exception of the following postcodes: AB, BT, DD, GY, HS, IE, IM, IV, JE, KA27-28, KW, PA, PH, PO30-41 and ZE.

Whilst we may be able to deliver to these postcodes, there will be an additional charge. Please email us with your product requirements for an individual quotation for this service. 

Please note, deliveries outside of the North west will be kerbside only using a hauliers truck with a tail lift and pallet truck (as shown below) and will not be crane offloaded. The delivery area needs to be a hard, flat, smooth, level service and not a gravel or grass area.  

A haulier’s truck with a tail lift and pallet truck

If you refuse to accept the goods at the delivery time or are unable to accept the goods at the delivery time, there will be an additional charge for re-delivery.

All deliveries need to be inspected and signed for and goods will not be left, unless there is someone there to receive them. Unfortunately, there will be an additional charge for re-delivery should no-one be there to receive them.

We do not drive our delivery vehicles onto customer driveways due to the weight of the trucks.

Landscape World Ltd is not liable for any damage caused by their employees, hauliers or vehicles to your property. 

Landscape World delivery truck with crane offload

How to arrange a return

For online card transactions:

• Please email sales@landscapeworld.co.uk quoting your customer order number, name and postcode.
• We will review the request and once confirmed will cancel any outstanding orders, and then request processing of the refund.
• For security reasons, we are only able to refund to the card on which the original payment was taken.

Please note that we do not collect surplus goods, including bulk bags of materials. We also do not accept returns on porcelain paving. 

We will normally send your order to you within 7 working days, which exclude bank holidays. 

Goods will normally be delivered between 7am and 6pm, Monday to Friday. Our carrier will contact you with an expected delivery date and will make every effort to adhere to the delivery date. However we will not be held liable for any direct loss or consequential loss should either us or our carrier be unable to meet the specified date. It is not recommended to arrange works to commence until all materials are on site.

Please supply contact telephone numbers so that we can contact you if necessary on the day of delivery. Please advise Landscape World Ltd of any constraints which may restrict access to your address for our delivery vehicles. Delivery vehicles used are typically 20-25 foot long and of similar size to a bin lorry/fire engine. All deliveries will be made to the kerbside using a vehicle with a tail lift and a pallet truck. Please ensure that the delivery area is a hard, flat, smooth, level surface and suitable to take the weight of a pallet truck and its contents carrying up to 1200kg. Gravel drives/paths and grass areas and sloped areas/areas on a gradient are not suitable areas as once the pallet has been lowered from the delivery vehicle, the driver will need to push the pallet using the pallet truck. Assistance with some heavy pallets/goods may be required.
Our driver/carrier will be unable to take the delivery vehicle onto your property.

Our drivers/carriers are not insured to take goods onto your premises without written permission. Landscape World Ltd is not liable for any damage caused by their employees, contractors or vehicles to your property.

Our drivers/carriers are not responsible for any additional lifting or carrying of your goods.

Assistance may be required with the unloading of certain pallets/goods which may be heavy.

We do not deliver items to multiple addresses.

If you refuse to accept the goods at the delivery time or are unable to accept the goods at the delivery time then there will be an additional charge for re-delivery.

All deliveries need to be inspected and signed for and goods will not be left unless there is someone there to receive them. There will be an additional charge for re-delivery should no-one be there to receive them.