Delivery & Returns

Delivery

We deliver locally and throughout the North West including Widnes, Liverpool, Runcorn, St Helens, Warrington, Manchester, Wigan, Northwich, Chester, North Wales and Wirral, where possible, using our own trucks with crane offload facilities.

We will normally send your order to you within 7 working days, which exclude bank holidays. 

We do not lift over walls/fences. Our drivers/hauliers are not responsible for any additional lifting or carrying of your goods.

 

Deliveries outside of the North West:

Delivery costs for products will be calculated at checkout for deliveries to most UK postal areas with the exception of the following postcodes: AB, BT, DD, GY, HS, IE, IM, IV, JE, KA27-28, KW, PA, PH, PO30-41 and ZE.

Whilst we may be able to deliver to these postcodes, there will be an additional charge. Please email us with your product requirements for an individual quotation for this service. 

Please note, deliveries outside of the North west will be kerbside only using a hauliers truck with a tail lift and pallet truck (as shown below) and will not be crane offloaded. The delivery area needs to be a hard, flat, smooth, level service and not a gravel or grass area.  

 

A haulier’s truck with a tail lift and pallet truck

If you refuse to accept the goods at the delivery time or are unable to accept the goods at the delivery time, there will be an additional charge for re-delivery.

All deliveries need to be inspected and signed for and goods will not be left, unless there is someone there to receive them. Unfortunately, there will be an additional charge for re-delivery should no-one be there to receive them.

We do not drive our delivery vehicles onto customer driveways due to the weight of the trucks.

Landscape World Ltd is not liable for any damage caused by their employees, hauliers or vehicles to your property. 

 

Landscape World delivery truck with crane offload

 

How to arrange a return

For online card transactions:

• Please email sales@landscapeworld.co.uk quoting your customer order number, name and postcode.
• We will review the request and once confirmed will cancel any outstanding orders, and then request processing of the refund.
• For security reasons, we are only able to refund to the card on which the original payment was taken.

Please note that we do not collect surplus goods, including bulk bags of materials. We also do not accept returns on porcelain paving.